Studio12 Responsibility

Studio12 will provide exemplary customer service and be on time to each and every event. We will provide quality service and rentals in the best conditions. Studio12 does not guarantee rentals items without signs of wear. Please note, all rental periods are for up to 10 hours, from delivery to pick up. Studio12 has the right to refuse business to anyone.

 

+ Fees

Late Payments - Failure to make payment 14 days prior to the event will result in a $75 late charge. If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation and no refund nor credit will be given.

Late Bookings - Any reservation booked within 5 days of the event date is subject to late booking fees. Late booking fees start at $150.

​

Damage Waivers - Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused during normal use. The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (example: a chair breaks when being used as a ladder). The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order to for the Damage Waiver to apply.

Additional fees will apply for difficult access (Stairs, No Freight Elevator, etc.).

If drivers arrive to the event during the requested timeframe written in the contract and are unable to obtain Studio12 rentals/furniture property, client must pay an additional $300 inconvenience fee for later pick up.

*Please note: Prices are for day rentals only up until 12AM. An additional fee will apply for early morning delivery (before 9am) and after hour pickup (after 12am).

​

+ Damage and Loss

If a rental item is lost or returned to Studio12 broken or damaged in any way, client will be charged five (5) times the rental cost of the item. Client agrees to provide a valid credit or debit card number at time of reservation, which will be charged by Studio12 to pay for any such loss or damage. Fees will be due upon billing and Studio12 will make all reasonable efforts to notify customer of fees before the card is charged. If the card information provided is inaccurate or if for any reason we are unable to collect payment, Studio12 will start court proceedings, for which the client will be responsible for the total amount owed, court fees and all other applicable fees.

Please be advised, ANY damage to rentals will result in fees being charged for loss/ damage.

Please note, Studio12 cannot control the weather. This damage includes, but; not limited to the following:

Damage caused by: Wind / Water / Extreme heat or cold damage from moving props.

Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.

​

+ Liability

Client is responsible for the safety and reliability of the event venue and its furnishings. Client is also responsible for any injury, loss, death or damage from Studio12 employees or equipment resulting from the conduct of event attendees and of staff not employed by Studio12. Client shall indemnify Studio12 against any claim, action, damages, and liability, including attorneys’ fees, arising or connected with customer’s use and possession of the rental property.

​

+ Changes to Order

Once you have completed the initial booking process and made the appropriate payment, your rentals are officially reserved for your event. Please note, clients may ONLY add items to the reservation, subject to the same terms, once a booking has been confirmed.

​

+ Privacy Disclosure Notice

Any information collected from our customers will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement.